Privacy Policy
“We” are The Crafter’s Basket retail shop located at Main St., Cliffoney, County Sligo, Ireland, with a website
You can contact us by phone ( 071 9166515)  or email

We respect your right to privacy and comply with our obligations under the EU General Data Protection Directive (GDPR) 2018 for the collection, use, and retention of personal data. The purpose of this Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this website or contacting us by phone, email or in writing. Naturally, if you are not happy with this Privacy Policy you should not use this website or provide your contact details.
By visiting this website, you are accepting the terms of this Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.

Types of Information Collected
We collect two types of information:
 "Personal Data"
This is data that identifies you or can be used to identify or contact you and may include your name, address, email address, user IP addresses and telephone number.
Such information is only collected from you if you voluntarily submit it to us. You may provide this data by entering it at the checkout on our website, entering competitions in-store and online, emailing us, leaving us your contact details in-store, giving contact details for a loyalty card or phoning us with orders.
Registered and Non-registered customers
When you provide your details on the website you can choose to be a registered customer with an account and password or a non-registered customer. You can also choose whether to be added to our mailing list.
Non Registered Customers
If you place an order we will retain your details long enough to ensure the order is complete and there are no enquiries.   We will then retain the order details for our records but remove your personal details.
If you do not place an order we will delete your details after a short period of time.
If you have chosen to be included on our mailing list we will leave your name on the list unless you choose to unsubscribe when we send out a newsletter. You can also contact us and ask to be removed from the list.
Registered Customers
If you place an order we will retain your details to facilitate further orders.
If you do not place an order we will delete your details when we think it unlikely that you will place an order.
If you have chosen to be included on our mailing list we will leave your name on the list unless you unsubscribe when we send out a newsletter or you unsubscribe when you are logged in to your account .
(You can edit your details from the drop down box in the top right hand corner of our website when you are logged in to your account)
 "Non-Personal Data"  Like most websites, we gather statistical and other analytical information on visitors to our website. This non-personal data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses (where they have been clipped or anonymised), browser types and other anonymous statistical data involving the use of our website.
We do not collect financial data online
We use Paypal and Stripe to process financial transactions for us online. Both providers have secure sites to protect your financial information. We do not have access to, or store, credit and debit card details submitted for website orders.
You may choose to place a phone order using a credit or debit card. Such detail are used for the processing of the order but are not retained.
Our website is not intended for use by children. If we find that a child has submitted personal information we will immediately delete it.
Cookies are tiny text files that are stored on your computer, tablet or mobile phone when you visit our website in order to help the website work efficiently, to help us analyse the way our website works and how we can improve it, and to ensure that the website functions to the optimum. You will be asked to agree to the use of cookies when you first visit our website.
Purposes for which we hold your Information
Personal Data  We will process any Personal Data you provide to us for the following purposes:
 a. To contact you if required in connection with your order or to respond to any communications you might send to us;
b. To send out your order.
c. To send out occasional newsletters if you have chosen to join our mailing list.
d. To keep a record of purchases for guarantees
e. To notify you of any changes in our service
 Non-Personal Data  We use the Non-Personal Data gathered from visitors to our website to get a better understanding of where our visitors come from and to help us better design and organise our website.
Data will not be held for longer than is necessary.

Disclosure of Information to Third Parties
We will not disclose your Personal Data to third parties unless you have consented to this disclosure
Unless the third party is required to fulfil your order
It is necessary for the efficient operation of our website (in such circumstances, the third party is bound by similar data protection requirements).
If we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.
The third party processors we use are as follows:

  1. Fastway Couriers to deliver orders,
  2. An Post to deliver orders.
  3. Brother Sewing Machines UK for direct to customer delivery of certain machines and guarantee registration.
  4. Paypal to facilitate secure online payments
  5. Stripe to facilitate secure online payments
  6. Mailchimp for secure email handling
  7. Hotjar

Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click) and this enables us to improve our service. Hotjar uses cookies and other technologies to collect data on how people navigate our website and their devices (in particular device's IP address (captured and stored only in anonymised form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudoanymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this link.

Your Personal Data is held on secure servers. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.

Sale of Business

We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company provided that the third party agrees to adhere to the terms of the Website Privacy Policy and provided that the third party only uses your Personal Data for the purposes that you provided it to us. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.
Changes to the Website Privacy Policy Any changes to this Website Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Website Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.

October 3rd 2023